Can I walk-in or do I have to have an appointment?
All of our offices are available to receive walk-ins for our recovery services.  For more information about services and directions to different offices please call our office at 828-631-3973.

How do I make an appointment?  How do I cancel an appointment?
We have several convenient ways for you to manage your appointments. 1)  You can come in to one of our locations.  2) You can call any of our locations and they will be able to assist you.  3) If you know who your appointment is with you can use our staff directory (assuming there will be one on the website and we can put the link here) and send them an email.

How do I refer someone?
We have two convenient ways for you to support others in obtaining services. 1)  You can come in to one of our locations.  2) You can call any of our locations and they will be able to assist you.  

What do I do after hours?
If this is an emergency:
If it is a life threatening emergency please call 911.  If you need to contact Meridian Behavioral Health Services after hours please call 828-226-4818. 

If you are inquiring about further information:
Please call 828-631-3973 during regular business hours (Monday-Friday, 8:30 a.m. to 5:00 p.m.) or complete the contact Inquiry Form in the Contact Us section.

Can I receive services if I live outside of the state (GA, TN, SC)?
This will depend on several factors, i.e. what services you are looking for, what program would best match your needs, and your insurance.   Medicaid typically will only pay for services in the state in which you live.  If you don’t have insurance we do have funding available through the state of NC, but you must be a NC resident to access those funds.

Can I receive services from another counselor or doctor while receiving services at Meridian?
Yes.  We believe that coordinating care is best practice so we will most likely ask your permission to talk with your other provider in order to better support you.

Do you accept insurance?
Yes.  Whether or not we accept your particular insurance will depend on several factors, i.e. what services you are looking for, what program would best match your needs, the staff that is available to provide those services.   Medicaid typically pays for many of our services.  

What if I can’t pay?
No one is refused services based on an inability to pay.  However, specific services may not be available and in these situations.  We will work with you to find another service/provider that may better match your needs.

How old do I have to be receive adult services?
Typically 18 years old.  However in some situations we do permit 17 year old to participate in some of our services.

How do I become a Therapeutic Foster Parent?
To learn more about becoming a Therapeutic Foster Care Parent please view the information on the Therapeutic Foster Care Page or view our Therapeutic Foster Care Brochure.

Do you offer transportation?
Yes.  Transportation services vary with each center and service.  In addition to services provided by Meridian we can access transportation from other sources under certain circumstances.  On your first visit with us we can assist you in exploring transportation options.  You can also refer to the Resources section of the website to review transportation in each county.

Do you have interpreters or staff who can accommodate other languages, or sign language?
Yes.  However at this time we only have availability for translation for Spanish speaking individuals.

Will I be able to get regular weekly counseling sessions?
This is dependent on what services you are looking for and what program would best match your needs.

What is the difference between a group and a class?
A group is offered primarily by a Master’s level clinician who facilitates a therapeutic process with each member of the group.  You are called upon to reflect on your own experiences and behaviors and have the opportunity to learn as others reflect on their own experiences and behaviors. 

A class can be facilitated by a Certified Peer Support Specialist or a Master’s level clinician.  Classes are psycho-educational, teaching you tools and techniques to utilize in your daily life practices.  You are not expected to participate, you can simply come to learn, but if you chose to participate your experience and those of the other class members becomes more meaningful.